1. Nature of Our Services
Devlip Technologies Ltd provides professional digital services: eCommerce account management, product research, listing creation, web development, AI automation, and search engine optimization. All services are delivered electronically and remotely. We do not sell or ship physical goods, so no shipping or courier charges apply.
2. When Work Begins
Work begins once the Service Agreement or Statement of Work has been signed, the first invoice has been paid, and the Client has provided the access and materials needed to start. An onboarding call is scheduled at the start of every engagement.
3. Delivery Timelines
- Ongoing management services (marketplace, store, advertising, and SEO management) are delivered continuously throughout each paid billing cycle, with reporting at the intervals stated in the agreement.
- Project work (websites, AI solutions, and custom development) is delivered by milestone on the schedule set out in the Statement of Work.
- One-off deliverables (research reports, audits, and product listings) are delivered by the date stated in the quotation.
Timelines are estimates based on the agreed scope. They depend on timely feedback, approvals, and access from the Client, and on third-party platforms outside our control.
4. How Deliverables Are Provided
Deliverables are provided by email, through a shared project workspace, or by publishing directly to the Client’s own accounts and systems, as agreed. Source files and credentials created for the Client are handed over on completion and full payment.
5. Review & Acceptance
The Client has seven (7) business days from delivery to review a deliverable and request revisions within the agreed scope. A deliverable is treated as accepted if no written feedback is received within that period.
6. Delays
If we expect a delay, we tell the Client in writing with a revised date. Where a delay is caused by missing Client input or by a third-party platform, the timeline is extended accordingly.
7. No Guarantee of Commercial Results
We deliver the agreed work to a professional standard. Sales, rankings, and advertising performance depend on market conditions and third-party platforms, and are not guaranteed.
8. Contact
Questions about the delivery of your service can be sent to info@zakstechltd.com.
Corporate Reference: This policy document is an integral component of the service agreements executed by Devlip Technologies Ltd.
Direct all formal inquiries to: Devlip Technologies Ltd Legal Department — info@zakstechltd.com.