Refund Policy

1. General Refund Principles

Devlip Technologies Ltd is a professional business-to-business (B2B) digital agency providing customized labor, specialized software development, and strategic operational management. Our pricing reflects dedicated allocations of engineering, creative, and managerial resources.

2. Monthly Retainer & Management Services

• Monthly management retainers (e.g., Amazon, Walmart, Shopify store management) are billed in advance for each 30-day billing cycle.
• Retainer fees are non-refundable once the billing cycle has commenced, as operational teams are immediately assigned and work is continuously performed.
• Clients may terminate recurring monthly services by giving written notice thirty (30) days prior to the start of the next billing cycle.

3. Milestone-Based Development Projects

• Custom web development, mobile applications, and AI integrations operate under structured milestone schedules approved in advance by the Client.
• Payments made for milestones that have been completed and approved by Client are strictly non-refundable.
• In the event a project is cancelled before an uncommenced milestone begins, any advance deposit held by Devlip for that unstarted milestone will be refunded within fourteen (14) business days, less any documented direct third-party expenses incurred.

4. Research & Digital Deliverables

One-off digital audit reports, product hunting dossiers, and keyword research deliverables represent immediate, non-retrievable intellectual labor and are non-refundable once delivered to Client.

5. Dispute & Refund Requests

All refund inquiries must be submitted in writing with supporting project documentation to billing@devlip.com. We commit to reviewing all formal requests within five (5) business days.