1. How to Raise a Complaint
Complaints about our services, invoices, or conduct should be sent in writing to info@zakstechltd.com, with your company name, the engagement concerned, and a description of the issue. We acknowledge every complaint and assign it to a senior member of staff who was not directly responsible for the work in question.
2. Stage One: Informal Resolution
In the event of a dispute or service complaint, the parties agree to first attempt good-faith informal negotiations between senior executive representatives for a period of at least thirty (30) business days before initiating formal legal proceedings.
3. Stage Two: Formal Resolution
If a dispute cannot be resolved informally, either party may refer it to mediation or to the courts of the jurisdiction named in the applicable Service Agreement. Billing disputes should also be raised with us directly before a chargeback is requested from a card issuer or payment provider, so that we have the opportunity to resolve the matter.
4. Your Statutory Rights
Nothing in this policy limits any right you have under applicable consumer protection or data protection law, including the right to complain to a competent regulator.
Corporate Reference: This policy document is an integral component of the service agreements executed by Devlip Technologies Ltd.
Direct all formal inquiries to: Devlip Technologies Ltd Legal Department — info@zakstechltd.com.